Skip to main content

I changed folders but it didn't save

How offline folder changes sync when you're back online.

A
Written by Andres canella
Updated today

If you create, rename, or delete a folder while offline (or on flaky internet), the change is queued locally and syncs when connectivity comes back.

What you see

  • The folder change appears to work immediately — the UI updates

  • In the background, the change is held in a queue

  • When you have internet, the queue processes and the change is pushed to our servers

How to know it synced

If you close and reopen the app, or check on another device, the change should be there. If you only see it on the device you made the change on and not elsewhere, the sync hasn't completed yet.

Speeding up sync

  • Background and reopen the app — triggers sync on launch

  • Go online — obviously. If you're on airplane mode, disable it.

If a change seems lost

Occasionally a queued change might not sync successfully (e.g., if it conflicts with another change made on a different device). Try making the change again — the UI reflects current state.

Reliability today

We've been tightening up sync reliability. If you're seeing repeated issues with folder changes not saving, please contact support — it helps us track down patterns.

Routine generation is different

Generating a routine always requires an active internet connection — there's no offline generation queue. If you're offline, the generation request will fail outright rather than queue.

Did this answer your question?