If a routine fails, the routine card shows an Error state with a Retry option. The reason is usually one of three things.
1. Content guidelines
"Your request couldn't be processed due to content guidelines. Try rephrasing your prompt."
The AI provider blocks certain language. It's not personal — sometimes common exercise terms or phrasings trigger it. Try:
Rephrasing the prompt in different words
Replacing a flagged exercise name with a synonym (e.g., "happy baby pose" → "lying hip opener")
Removing anything that sounds medical or diagnostic — stick to movement-focused language
2. High demand / rate limit
"We're experiencing high demand. Please wait a moment and try again."
The AI service is temporarily throttled. Wait a minute or two and tap Retry.
3. Daily limit reached
If you've hit your daily generation limit, you'll see an upgrade prompt instead of an error. See I can't generate a routine — "high demand" message for the difference.
4. Generic "something went wrong"
"Something went wrong creating your routine. Please try again."
This is the catch-all for server hiccups. Retry once. If it happens repeatedly, check your internet connection and try closing and reopening the app.
Retry safely
Hitting Retry re-sends the same prompt. It doesn't create a duplicate routine — the original slot is reused.
Still stuck?
Contact support through Settings → Help & Support.